30 days Money Back Guarantee✅ 1. What the warranty covers
This warranty covers the following situations:
🔧 Manufacturing defects
- Product that does not switch on
- Abnormal or inconsistent behaviour
- Faulty internal components
- Manufacturing faults affecting normal use
⚡ Unexpected failures under normal use
- Sudden malfunction without visible damage
- Product stops working despite correct usage
📉 Light accidental breakage
Only when it occurs during normal, everyday use.
Examples covered:
- Product falls from a low height during typical handling
- Small parts breaking without a strong impact
- Internal breakage not caused by misuse
❌ 2. What the warranty does NOT cover
To prevent misuse, the following are excluded:
🚫 Neglect or intentional damage
- Deliberate breakage
- Improper, dangerous, or careless use
- Product modifications
- Disassembly by the customer
🔁 Normal wear and tear
- Scratches
- Cosmetic marks
- Surface wear from regular use
💥 Heavy impacts or improper handling
- Drops from significant height
- Water or liquid exposure
- Immersion
- Heat damage (sunlight, radiator, etc.)
- Rough play by adults or children
📛 Incorrect use
- Not following the user manual
- Using the wrong charger, batteries, or accessories
- Electrical damage caused by incorrect connections
📦 Loss, theft, or delivery issues
These are covered only if the Shipping Protection add-on was purchased.
📋 3. Eligibility
To claim your warranty, the following conditions must be met:
- The product must have been purchased on Science-Gifts.co.uk
- The 12-Month Warranty add-on must have been added to the original order
- You must provide a valid order number
- You must send photos/videos clearly showing the issue
- The fault must fall within the warranty scope listed above
We may request:
- Additional photos or videos
- Return of the product for inspection (rare cases only)
🔁 4. What we offer if the claim is accepted
If your claim is approved, we will provide one of the following:
📦 A new replacement product
If the original item is unavailable, an equivalent product will be sent.
🛠️ A repair
If suitable and faster, we may repair the item instead of replacing it.
🎟️ Store credit
Only if replacement is not possible.
💰 Refunds are not offered under this warranty.
⏳ 5. Warranty duration
The warranty is valid for 12 months from the date the product was delivered to you.
📨 6. How to make a claim
Please email us at:
contact@science-gifts.co.uk
Include the following information:
- 📌 Subject: 12-Month Warranty – Order #XXXX
- 👤 Full name
- 🧾 Order number
- 📝 Detailed description of the issue
- 📸 Clear photos and/or videos of the defect or breakage
Our team will review your request and respond within 24–48 hours.
⚖️ 7. Anti-abuse policy
To protect the quality of our service, Science-Gifts.co.uk reserves the right to:
- ❗ Decline any claim that is clearly abusive
- 🔍 Request product return if fraud is suspected
- ⛔ Suspend warranty access in cases of repeated or suspicious claims
Any intentional damage or fraudulent claim will result in the immediate cancellation of the warranty for that customer.
📘 Summary
✔️ Covered
- Manufacturing defects
- Unexpected faults
- Light accidental breakage
- Replacement or repair
❌ Not covered
- Misuse or negligence
- Strong impacts
- Water or liquid damage
- Incorrect accessories
- Normal wear and tear
- Fraud or intentional damage
